LC213-CM-2PB Stainless Steel SIP Video Help Point with Display

General

• Model: LC213-CM-2PB

• Product Type: Stainless Steel SIP Video Help Point with Display

• Communication Type: SIP VoIP two-way audio and video communication

• Mounting Type: Wall mount

• Applications: Public safety, transportation, parking, campuses, industrial facilities, correctional facilities, hospitals, public buildings, infrastructure projects

Housing & Protection

• Housing Material: Stainless steel

• Construction: Vandal-resistant, tamper-resistant industrial design

• Mounting Hardware: Tamper-proof screws

• Cable Entry: Rear cable entry for concealed wiring

• Weather Protection: IP55–IP65 (depending on configuration)

• Installation Environment: Indoor, semi-outdoor and protected outdoor applications

Audio Features

• Full-duplex hands-free communication

• Waterproof industrial microphone

• 8Ω / 10W speaker

• Acoustic echo cancellation

• Noise reduction technology

• Dynamic volume control

Video & Display

• Built-in HD camera

• Industrial HD touchscreen display

• Real-time SIP video communication

• Touchscreen user interface

• Video monitoring capability

• H.264 / H.263 video support

Call Functions

• 2 illuminated speed-dial call buttons

• Blue and green LED backlight

• Emergency and assistance call support

• SIP direct dialing

• Remote call management

Accessibility

• Built-in induction loop

• Braille markings

• Text labels on front panel

SIP & Network

• SIP 2.0 protocol (RFC3261)

• RJ45 Ethernet interface

• 10/100Base-T Ethernet

• Auto-MDIX support

• DHCP support

• Web-based configuration

• Remote configuration and firmware upgrade capability

Supported Audio Codecs

• G.711 PCMU/PCMA

• OPUS

• G.729

• G.723

• Speex

• AMR

• iLBC

• SILK

• Codec2

Supported Video Codecs

• H.263

• H.263-1998

• VP8

• H.264

System Platform

• Operating System: Android 5.1

• CPU: Quad-core ARM Cortex-A17, 1.8 GHz

• RAM: 1 GB LPDDR3

• Storage: 8 GB eMMC

• USB: Micro USB OTG 2.0

• HDMI: HDMI 2.0 with 4K support

Power

• Power Input: PoE / PoE+

• DC Power Input: 12V DC

• PoE Standard: IEEE 802.3af

• Power Consumption: 16W

• Heat Dissipation: 64 BTU/hr

Environmental

• Operating Temperature: -30°C to +65°C (-22°F to +149°F)

• Storage Temperature: -40°C to +75°C (-40°F to +167°F)

Induction Loop

• Effective Distance: 60–120 cm (23.6–47.2 in)

• Power: 8W

Dimensions & Weight

• Unit Dimensions: 430 × 258 × 70 mm (16.9 × 10.2 × 2.8 in)

• Net Weight: 7.5 kg (16.5 lb)

• Gross Weight: 8 kg (17.6 lb)

System Requirements

• SIP server or IP PBX

• Ethernet network connection

• PoE/PoE+ switch or 12V DC power supply

• Compatible SIP video endpoint, dispatcher console or control room system

Available Options

• Custom labeling

• Custom panel text

• Custom button configuration

• OEM branding

• Additional relay outputs

• External beacon or strobe integration

• Flush mounting options

• Additional environmental protection

• Project-specific customization

Thank you for shopping at LightCom!

We strive to ensure customer satisfaction. Please review our refund and exchange policy to understand your rights and obligations.

1. Refund and Exchange Eligibility

We offer refunds and exchanges within 10 days of your purchase. After this period, we cannot provide a refund or exchange.

To qualify for a refund or exchange:

• Condition: Items must be unused and in the same condition as received.

• Packaging: Items must be in their original packaging.

• Proof of Purchase: A receipt or proof of purchase is required.

Exclusions:

• Only regular-priced items are eligible for refunds. Sale items are non-refundable.

• Gift Purchases: If marked as a gift during purchase and shipped directly to you, a gift credit will be issued for the value of your return.

2. Exchanges

• We replace items only if they are defective or damaged.

• For exchanges, contact us at mike.lightcom@gmail.com and send your item to: 487 Morgan Ct, Holland, PA, 18966.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards.

• Certain health and personal care items.

• Items not in their original condition, damaged, or missing parts (unless caused by our error).

• Items returned more than 10 days after delivery.

4. Refund Process

Once your return is received and inspected, we will:

• Notify you via email of the receipt and the approval/rejection of your refund.

• If approved, process your refund and issue a credit to your original payment method within a specified time frame.

Partial Refunds:

• Items not in original condition or missing parts (not due to our error) may receive a partial refund.

5. Late or Missing Refunds

If you haven’t received a refund:

• Recheck your bank account.

• Contact your credit card company, as processing times may vary.

• If you’ve followed these steps and still haven’t received your refund, contact us at mike.lightcom@gmail.com.

6. Shipping for Returns

• Do not return products to the manufacturer. All returns must be sent to: 487 Morgan Ct, Holland, PA, 18966.

• Customer Responsibility: Return shipping costs are your responsibility and are non-refundable.

  • If a refund is granted, return shipping costs will be deducted from the refund amount.

• Delivery Times: The time for an exchanged product to reach you may vary based on location.

• Shipping Disclaimer: We cannot guarantee receipt of your returned item.

If you have any questions or concerns, please contact us:

• Email: mike.lightcom@gmail.com

• Phone: (267) 506-7283

Thank you for choosing LightCom!

Last updated: February 12, 2025

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy applies to all orders placed with us.

Shipping Time

• Delivery Time: 10-17 business days (excluding transit time for shipping).

Shipping Options

• Free Shipping within the U.S.

  • We offer free standard shipping on all orders within the United States.

• International Shipping

  • We ship to most countries worldwide.

  • For international orders, delivery times and costs vary based on the destination.

  • Some shipments may be fulfilled by third-party suppliers managing inventory.

Important Note:

Additional taxes, duties, or customs fees may apply depending on your country’s regulations. These fees are beyond our control and are the responsibility of the customer.

Contact Us

If you have any questions about this policy or need assistance with shipping details, please reach out to us:

📞 Phone: (267) 506-7283 📧 Email: mike.lightcom@gmail.com 🌐 Contact Form: www.lightcom-telecom.com

1. Built-in HD Camera and Touchscreen Display Provides real-time video communication and visual verification, not just voice calling.

2. Vandal-Resistant Stainless Steel Housing Designed for public, industrial, and high-security environments where durability is critical.

3. SIP VoIP Integration Connects to SIP PBX, dispatcher consoles, control rooms, and IP communication systems.

4. Clear Hands-Free Communication Full-duplex audio, echo cancellation, noise reduction, and a 10W speaker support reliable communication in noisy areas.

5. Built for 24/7 Mission-Critical Use Suitable for transportation, campuses, prisons, parking facilities, industrial sites, and public safety help points.

• Add Horn & Lamp on the top

• Key lockable latch

• Upper & lower internal mounting plates

• Flat label area or custom embossed logo on door

• Vandal resistant screws for upper mounting plate

• emergency help points

• metro and railway stations

• correctional facilities and prisons

• parking garages and parking assistance points

• airports and transportation hubs

• industrial facilities

• universities and campuses

• hospitals and medical centers

• public buildings

• security gates and entry points

• utility and infrastructure sites

• smart city projects

• public safety communication systems

1. Telephone

2. Special key for opening the case

3. Bolts for fastening

4. Installation kit