Refund, Return & Warranty Policy

 

Thank you for choosing LightCom.

LightCom supplies industrial, emergency, and custom-configured communication equipment. Many of our products are built, configured, programmed, or modified for a specific customer order. Please review our policy below before placing an order.

 

1. Returns and Refunds

Returns may be accepted within 10 days of delivery only for unused, non-custom, regular-stock items.

To be eligible for a return, the product must be:

• unused and not installed;

• in its original condition;

• in the original packaging;

• complete with all accessories, manuals, cables, and parts;

• accompanied by proof of purchase.

Refunds are not available for:

• custom-built or special-order products;

• products programmed, configured, branded, modified, or manufactured for a specific customer;

• installed or used products;

• products damaged by misuse, incorrect installation, improper storage, or unsuitable operating conditions;

• products returned without prior written authorization;

• sale or clearance items;

• items returned more than 10 days after delivery.

Shipping, handling, customs duties, taxes, payment processing fees, and other non-product charges are non-refundable.

 

2. Warranty Coverage

LightCom products are covered by a limited warranty against defects in materials and workmanship under normal use and proper installation.

Unless otherwise stated in writing, the standard warranty period is two years from delivery.

During the warranty period, LightCom may, at its discretion, arrange repair, replacement of defective parts, or replacement of the product if the defect is confirmed.

Warranty coverage does not apply to:

• improper installation or wiring;

• unauthorized repair, modification, disassembly, or refitting;

• incorrect power supply or network connection;

• physical damage caused by the customer or third parties;

• water, fire, lightning, natural disaster, vandalism, accident, or external causes;

• use outside the specified operating environment;

• missing or damaged serial numbers, labels, or identification marks;

• normal wear and tear;

• consumable parts, unless otherwise stated.

 

3. Warranty Replacement

If a confirmed hardware defect is reported within 90 days of delivery, LightCom may arrange replacement of the product or affected part, subject to inspection and approval.

To process a warranty claim, the customer must provide:

• order number or invoice number;

• product model and serial number;

• detailed description of the issue;

• photos, videos, test results, or other supporting information;

• confirmation of installation conditions when requested.

 

4. RMA Requirement

All returns, repairs, and warranty claims require prior written authorization from LightCom.

Please do not ship any product back without receiving an RMA authorization and return instructions.

Products returned without authorization may be rejected or returned to the customer at the customer’s expense.

 

5. Shipping for Returns and Warranty Service

The customer is responsible for shipping the product to the designated repair or return location, unless otherwise agreed in writing.

LightCom is not responsible for loss or damage during return shipping. We recommend using a reputable carrier, proper packaging, and insured shipment.

Return shipping costs, customs duties, import fees, and related charges are the customer’s responsibility unless otherwise agreed in writing.

 

6. Inspection and Resolution

Once the returned product is received and inspected, LightCom will notify the customer whether the claim is approved or rejected.

If approved, LightCom may provide one of the following remedies:

• repair of the product;

• replacement of defective parts;

• replacement of the product;

• partial refund or credit, only if specifically approved in writing.

If the product is found not to qualify for warranty service, repair may still be available at the customer’s expense.

 

7. Limitation of Liability

LightCom’s responsibility for defective products is limited to repair, replacement, or approved refund at LightCom’s discretion.

LightCom is not responsible for indirect, incidental, special, consequential, or business interruption damages, including loss of revenue, downtime, installation labor, removal costs, reinstallation costs, communication service fees, or project delays.

 

8. Contact Us

For returns, warranty claims, or technical support, please contact us before shipping any product.

Email: mike.strashnov@lightcom-telecom.com
Phone: (267) 506-7283