Return policy

Thank you for shopping at LightCom!

We strive to ensure customer satisfaction. Please review our refund and exchange policy to understand your rights and obligations.

 

1. Refund and Exchange Eligibility

We offer refunds and exchanges within 10 days of your purchase. After this period, we cannot provide a refund or exchange.

To qualify for a refund or exchange:

• Condition: Items must be unused and in the same condition as received.

• Packaging: Items must be in their original packaging.

• Proof of Purchase: A receipt or proof of purchase is required.

Exclusions:

• Only regular-priced items are eligible for refunds. Sale items are non-refundable.

• Gift Purchases: If marked as a gift during purchase and shipped directly to you, a gift credit will be issued for the value of your return.

2. Exchanges

• We replace items only if they are defective or damaged.

• For exchanges, contact us at mike.lightcom@gmail.com and send your item to:
  487 Morgan Ct, Holland, PA, 18966.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards.

• Certain health and personal care items.

• Items not in their original condition, damaged, or missing parts (unless caused by our error).

• Items returned more than 10 days after delivery.

4. Refund Process

Once your return is received and inspected, we will:

• Notify you via email of the receipt and the approval/rejection of your refund.

• If approved, process your refund and issue a credit to your original payment method within a specified time frame.

Partial Refunds:

• Items not in original condition or missing parts (not due to our error) may receive a partial refund.

5. Late or Missing Refunds

If you haven’t received a refund:

• Recheck your bank account.

• Contact your credit card company, as processing times may vary.

• If you’ve followed these steps and still haven’t received your refund, contact us at mike.lightcom@gmail.com.

6. Shipping for Returns

• Do not return products to the manufacturer. All returns must be sent to:
  487 Morgan Ct, Holland, PA, 18966.

• Customer Responsibility: Return shipping costs are your responsibility and are non-refundable.

  • If a refund is granted, return shipping costs will be deducted from the refund amount.

• Delivery Times: The time for an exchanged product to reach you may vary based on location.

• Shipping Disclaimer: We cannot guarantee receipt of your returned item.

If you have any questions or concerns, please contact us:

• Email: mike.lightcom@gmail.com

• Phone: (267) 506-7283

Thank you for choosing LightCom!