Case Study: Enhancing Security and Communication in Correctional Facilities with a Phone Prison Box System

Introduction

Reliable and secure communication systems are essential in correctional facilities. Inmates, staff, and control centers require monitored and traceable channels that guarantee safety and operational efficiency. Traditional telephony solutions often cannot meet modern requirements for surveillance, emergency response, and controlled inmate access. This case study shows how implementing a phone prison box system with LightCom equipment improves security and communication in prisons.

Challenges in Prison Communication

Correctional facilities face unique challenges:

• Preventing unauthorized or unmonitored calls

• Ensuring all communication is traceable and recorded for legal compliance

• Coordinating staff across large facilities and multiple zones

• Providing inmates with controlled and supervised access to telephony

• Maintaining reliability in harsh, vandal-prone environments

Solution: Phone Prison Box System

The deployed phone prison box solution integrates voice, video, and data communication into a secure, centralized platform tailored for correctional environments.

Key Features Implemented

• Integrated Functions: Softswitch, management and scheduling, outside line control, digital recording, call location, and broadcasting.

• Unified Dispatch Platform: Enables seamless intercommunication between monitoring intercom systems and supports both audio and video calls to any terminal.

• Zoned Broadcasting: The duty center can broadcast announcements or music throughout the prison or to selected areas (workshops, canteens, public spaces, or exercise yards).

• Hybrid Communication: Combines wired and wireless resources, integrating audio, video, and data.

• Emergency Readiness: Supports reliable daily communication and guarantees smooth command and dispatch operations during emergencies.

Hardware and Infrastructure

The solution was built using LightCom’s ruggedized and specialized communication devices:

• Dispatching Console: LCDS-01-S IP Dispatching Console Master Station for centralized control, monitoring, and scheduling.

• Intercom Server: LCIS-1000S Intercom Server for call routing, recording, and system-wide integration.

• Public Telephones: LC201-KB Vandal-Proof Armored Phone for inmate access in secure environments.

• Visitor Video Phones: LC213-KB-DP-S SIP Rugged Video Handset Telephone for supervised visitor communications.

• PA Speakers: LCHS-01-S 25W Waterproof IP Horn Speaker for facility-wide announcements and alerts.

• Visitor Hotline Phones: LC202-AD-S Vandal-Proof Hotline Telephone for secure direct calling in visitor areas.

Results

• Enhanced Security: All calls are monitored, digitally recorded, and traceable.

• Improved Operational Efficiency: Staff gained a reliable platform for daily coordination and emergency response.

• Rapid Emergency Communication: Broadcast and hotline features ensure immediate action when critical events occur.

• Compliance & Reliability: The system supports correctional communication standards while resisting vandalism and environmental challenges.

Conclusion

Deploying a phone prison box system with LightCom’s advanced equipment transforms communication in correctional facilities. By combining centralized management, controlled inmate telephony, video-enabled visitor systems, and powerful broadcasting tools, the solution enhances security, improves operational efficiency, and ensures safe and traceable communication across all prison environments.