Case Study: Reliable Airport Communication System by LightCOM

Introduction

Airports are among the busiest and most complex public spaces in the world. Thousands of passengers and staff rely on seamless, real-time communication every day. In critical situations — from operational disruptions to emergencies such as fire, security threats, or accidents — a reliable Airport Communication System ensures safety, coordination, and efficiency.

LightCOM designed and implemented a dedicated airport telephone and intercom system to provide secure, fast, and flexible communication across terminals, airside, and landside operations.

Why Airports Need an Advanced Communication System

• Passenger safety – instant emergency calling points for travelers.

• Operational efficiency – smooth communication between ground staff, security, and airline crews.

• Crisis management – reliable voice/video calls during fire, medical emergencies, or terrorist threats.

• Regulatory compliance – meeting ICAO and airport safety communication standards.

• Integration – compatibility with CCTV, fire alarms, and airport PA systems.

Solution Provided by LightCOM

The LightCOM Airport Communication System delivers:

• Free dialing and hotlines for fast staff communication.

• Group calls and call transfer for flexible operations.

• Call recording and monitoring for security and compliance.

• PoE-powered devices (no extra power cabling required).

• Seamless integration with CCTV and fire alarm systems.

• Two-way video calls for high-security zones.

• Customizable appearance and functions to match airport branding.

• High reliability: MTBF > 65,000 hours.

Applied Equipment

To ensure robust and scalable communication, LightCOM deployed:

1. Public Telephone JR207-FK-SIP – weatherproof, vandal-resistant units for outdoor and semi-outdoor areas.

2. Video Intercom LC308-1PB-CM-S – rugged flush-mounted video intercoms for staff-only zones.

3. Public Intercom LC301-1PB-S – help points for passengers in terminals and parking areas.

4. SIP Server LCIS-1000S – central communication server with redundancy for high availability.

5. Desktop Telephone X210 IP – master station for operators, dispatchers, and security staff.

Benefits for the Airport

• Improved passenger trust and safety – visible and accessible communication points.

• Reduced response time – direct emergency calls connect instantly to operators.

• Lower operational costs – PoE simplifies installation and maintenance.

• Scalable architecture – easy to expand with more terminals or runways.

• Long service life – robust, industrial-grade hardware designed for 24/7 operation.

Conclusion

By deploying a reliable Airport Communication System, LightCOM helped the airport strengthen security, streamline operations, and ensure compliance with global aviation standards. The result is a safer environment for passengers, staff, aircraft, and property.

👉 Contact LightCOM to learn how our industrial SIP phones and intercom systems can enhance communication in your airport or transport hub.