Thank you for shopping at LightCom!

We strive to ensure customer satisfaction. Please review our refund and exchange policy to understand your rights and obligations.

 

1. Refund and Exchange Eligibility

We offer refunds and exchanges within 10 days of your purchase. After this period, we cannot provide a refund or exchange.

To qualify for a refund or exchange:

• Condition: Items must be unused and in the same condition as received.
• Packaging: Items must be in their original packaging.
• Proof of Purchase: A receipt or proof of purchase is required.

Exclusions:

• Only regular-priced items are eligible for refunds. Sale items are non-refundable.
• Gift Purchases: If marked as a gift during purchase and shipped directly to you, a gift credit will be issued for the value of your return.

2. Exchanges

• We replace items only if they are defective or damaged.
• For exchanges, contact us at mike.lightcom@gmail.com and send your item to:
  487 Morgan Ct, Holland, PA, 18966.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards.
• Certain health and personal care items.
• Items not in their original condition, damaged, or missing parts (unless caused by our error).
• Items returned more than 10 days after delivery.

4. Refund Process

Once your return is received and inspected, we will:

• Notify you via email of the receipt and the approval/rejection of your refund.
• If approved, process your refund and issue a credit to your original payment method within a specified time frame.

Partial Refunds:

• Items not in original condition or missing parts (not due to our error) may receive a partial refund.

5. Late or Missing Refunds

If you haven’t received a refund:

• Recheck your bank account.
• Contact your credit card company, as processing times may vary.
• If you’ve followed these steps and still haven’t received your refund, contact us at mike.lightcom@gmail.com.

6. Shipping for Returns

• Do not return products to the manufacturer. All returns must be sent to:
  487 Morgan Ct, Holland, PA, 18966.
• Customer Responsibility: Return shipping costs are your responsibility and are non-refundable.
  • If a refund is granted, return shipping costs will be deducted from the refund amount.
• Delivery Times: The time for an exchanged product to reach you may vary based on location.
• Shipping Disclaimer: We cannot guarantee receipt of your returned item.

If you have any questions or concerns, please contact us:

• Email: mike.lightcom@gmail.com
• Phone: (267) 506-7283

Thank you for choosing LightCom!

Last updated: February 12, 2025

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy applies to all orders placed with us.

Shipping Time

• Ready-to-Ship Time: 10 business days (excluding transit time for shipping).

Shipping Options

• Free Shipping within the U.S.

  • We offer free standard shipping on all orders within the United States.

• International Shipping

  • We ship to most countries worldwide.
  • For international orders, delivery times and costs vary based on the destination.
  • Some shipments may be fulfilled by third-party suppliers managing inventory.

Important Note:

Additional taxes, duties, or customs fees may apply depending on your country’s regulations. These fees are beyond our control and are the responsibility of the customer.

Contact Us

If you have any questions about this policy or need assistance with shipping details, please reach out to us:

📞 Phone: (267) 506-7283
📧 Email: mike.lightcom@gmail.com
🌐 Contact Form: www.lightcom-telecom.com

1. IP65 Protection Rating

Benefit:

• Ensures reliable operation even in harsh weather conditions.
• Suitable for demanding environments like industrial sites, outdoor areas, and transportation hubs.
• Protects against dust, moisture, and other environmental factors, enhancing the device's durability and lifespan.

2. Compatibility with Leading PBX Systems

Benefit:

• Fully tested for compatibility with leading PBX systems, including AVAYA, Cisco, NEC, Siemens, and more.
• Integrates seamlessly into existing communication networks, reducing compatibility concerns during deployment.

3. Easy Setup

Benefit:

• Simplifies installation and configuration processes.
• Reduces the time and effort required to deploy phones across multiple locations.

4. Long MTBF (Mean Time Between Failures)

Benefit:

• Offers 55,000 hours of operation, ensuring years of reliable performance.
• Minimizes maintenance needs and downtime, providing continuous communication in critical situations.

5. High-Quality Communication

Benefit:

• Delivers clear and crisp voice quality, essential for effective communication in noisy or challenging environments.
• Ensures accurate message delivery, improving safety and operational efficiency.
• Proprietary high-efficiency digital noise cancellation system, this phone ensures crystal-clear voice quality, making it ideal for noisy industrial settings.

6. Vandal-Resistant IK10 Design

Benefit:

• Features a rugged, vandal-resistant casing that can withstand rough handling and physical abuse.
• Maintains functionality in high-risk environments, such as industrial plants and public areas.

7. Customization Options

Benefit:

• Supports design modifications, including color changes and beacon light adjustments.
• Aligns with project aesthetics and safety guidelines, offering a cohesive and visually integrated communication solution.

8. Additional Accessories

Benefit:

• Offers a variety of optional accessories, such as enhanced speakers, emergency buttons, and protective covers.
• Accessories can be tailored to meet specific project requirements, providing flexible solutions for different applications.

Frequently Asked Questions

• Can this phone handle extreme weather conditions?Yes, the phone meets the IP54 standard, providing protection against dust ingress and splashing water, making it suitable for indoor and semi-protected outdoor environments.

• Is this phone vandal-proof?
  Absolutely. Its robust stainless steel construction with anti-vandal handset and cord are engineered to resist damage in high-risk environments.

• Can I install the phone myself?

                 Yes! Designed for flush mounting, the phone comes with                          clear instructions for easy installation.

• What’s the delivery timeframe?
  Standard delivery is 7–10 business days, with expedited shipping options available upon request.  Expedited shipping options are available. Element: We partner with trusted carriers to ensure timely and secure deliveries worldwide.

• What is the length of the handset cord?
  The standard length of the handset cord is 32.7 in (83 cm), providing flexibility without tangling. Longer or shorter cords are available upon request. This feature is tailored to industrial environments, where mobility and durability are critical.

• What comes with the device?
  Special key for opening the case and bolts for fastening. 

• What payment methods do you accept? We accept all major payment methods, including credit cards, PayPal, wire transfers, and purchase orders for business accounts. Transactions are processed securely, and invoices are provided for your records.

• Railway
• Marine applications
• Tunnels
• Underground Mining
• Firefighters
• Industrial
• Prisons and Jails
• Parking lots
• Hospitals
• Guard Stations
• Police stations
• Bank halls
• ATM machines
• Stadiums
• Inside and outside building etc. 

1. Vandal-Resistant Phone
2. Handset with armored cable
3. Torx security key

• Add Horn & Lamp on the top
• Key lockable latch
• Upper & lower internal mounting plates
• Flat label area or custom embossed logo on door
• Vandal resistant screws for upper mounting plate